FAQ

We offer a 30-day return policy, giving you plenty of time to ensure your purchase is perfect. Items—including our electronics, toys, and clothing—must be returned in their original packaging and in the same condition you received them to qualify for a full refund.

Absolutely. At Norqez, safety is our top priority. All our electronics and children’s toys are sourced from reputable manufacturers and comply with standard safety regulations to ensure they are reliable and fun for the whole family.

Most orders are processed within 1–4 business days. Depending on your location, shipping typically takes between 7–16 business days. You will receive a tracking number via email as soon as your package leaves our facility.

To keep your Norqez items looking their best, we recommend following the specific care labels attached to our clothing. For home decorations, a light dusting or use of a damp cloth is usually sufficient. Specific care instructions can also be found on the individual product pages.